Privacy Policy

At Skillia.AI ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered skill verification platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, company name, job title, and phone number
• Profile Information: Optional profile details, organizational role, and department
• Video Content: Training videos, demonstration recordings, and assessment submissions you upload
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Communications: Messages you send us, support requests, and feedback

1.2 Information Automatically Collected

• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, error logs, and performance metrics
• Cookies and Similar Technologies: Session data and preferences (see Section 8)

1.3 Information from Third Parties

• Authentication Providers: Information from Azure AD, Google Workspace, or other SSO providers
• Integration Partners: Data from connected systems (with your permission)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Process videos, generate AI assessments, create SOPs, and deliver skill verification
• Account Management: Create and maintain your account, authenticate users, and manage subscriptions
• Improvement and Development: Analyze usage patterns, improve AI models, and develop new features
• Communication: Send service updates, technical notices, security alerts, and support responses
• Security: Detect fraud, prevent abuse, and protect against security threats
• Compliance: Meet legal obligations and enforce our Terms of Service
• Analytics: Understand how our Services are used and measure effectiveness
• Marketing: Send promotional communications (with your consent, where required)

3. AI Processing and Video Analysis

3.1 How We Process Videos

When you upload training or assessment videos, we use artificial intelligence (powered by third-party AI providers) to:

• Extract step-by-step instructions from expert demonstration videos
• Generate standard operating procedure (SOP) documents automatically
• Compare trainee performance videos against reference standards
• Identify completed steps, safety compliance, and quality checkpoints
• Provide detailed feedback and competency scores

3.2 AI Training and Model Improvement

We do not use your proprietary video content to train public AI models. Your training videos, SOPs, and assessment data remain confidential to your organization. We may use aggregated, anonymized usage metrics to improve our Services, but never in a way that reveals your specific processes or data.

3.3 Third-Party AI Services

We use enterprise-grade AI providers for video analysis. Videos are processed according to our service providers' enterprise terms, which prohibit using customer data for public model training. See Section 9 for more details.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

4.1 Within Your Organization

Information is shared with authorized users in your organization according to your account settings and role-based access controls. Administrators can control who sees assessments, SOPs, and other data.

4.2 Service Providers

We share data with trusted third-party service providers who perform services on our behalf:

• Cloud Infrastructure: Enterprise cloud providers (hosting, storage, databases)
• AI Services: Third-party AI providers (video analysis and processing)
• Payment Processing: Stripe (payment processing)
• Email Services: Email service providers (transactional emails)
• Analytics: Analytics platforms (usage analytics)

These providers are contractually obligated to protect your data and use it only for the specified purposes.

4.3 Legal Requirements

We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safety.

4.4 Business Transfers

If Skillia.AI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security and Storage

5.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Infrastructure: Enterprise-grade cloud infrastructure with SOC 2 compliance
• Monitoring: Continuous security monitoring and intrusion detection
• Backup: Regular automated backups with geographic redundancy
• Testing: Regular security audits and penetration testing

5.2 Data Isolation

Each organization's data is logically isolated. Your videos, SOPs, and assessment data are not accessible to other organizations using our platform.

5.3 No Absolute Security

While we use reasonable efforts to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to provide Services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for up to 90 days after closure
• Video Content: Retained according to your organization's settings or until deletion requested
• Assessment Records: Retained for compliance and audit purposes (typically 7 years for regulated industries)
• Usage Logs: Retained for up to 2 years for security and analytics purposes
• Backup Data: May persist in backups for up to 90 days after deletion

Enterprise customers can configure custom retention policies. Contact us to discuss your specific requirements.

7. Your Rights and Choices

7.1 Access and Portability

You can access, download, and export your data at any time through your account dashboard. For bulk exports or specific requests, contact us at privacy@skillia.ai.

7.2 Correction and Updating

You can update your account information, profile details, and preferences through your account settings.

7.3 Deletion

You can delete videos, assessments, and other content through the platform. To delete your entire account, contact us. Note that some data may be retained for legal compliance (see Section 6).

7.4 Marketing Opt-Out

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your preferences in account settings. Transactional emails (e.g., password resets, security alerts) cannot be disabled.

7.5 GDPR Rights (EU/UK Users)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR:

• Right to access personal data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7.6 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell data)
• Right to access your personal information
• Right to equal service and price (no discrimination)

To exercise any of these rights, contact us at privacy@skillia.ai.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, protect, and improve our Services. Types of cookies we use:

8.1 Essential Cookies

Required for authentication, security, and basic functionality. Cannot be disabled without affecting service operation.

8.2 Functional Cookies

Remember your preferences, settings, and choices (e.g., theme selection, language).

8.3 Analytics Cookies

Help us understand how users interact with our Services through analytics tools. You can opt out through your browser settings or using browser extensions.

8.4 Managing Cookies

Most browsers allow you to control cookies through settings. Note that disabling certain cookies may limit functionality. Learn more at www.allaboutcookies.org.

9. Third-Party Services

Our Services integrate with third-party platforms. These providers have their own privacy policies:

• Cloud Infrastructure Providers: Enterprise cloud hosting and storage services
• AI Providers: Third-party artificial intelligence and machine learning services
• Payment Processors: Stripe and other payment services
• Communication Services: Email and notification service providers

We carefully select service providers that meet enterprise security and privacy standards. We are not responsible for the privacy practices of third parties. We encourage you to review their policies.

10. International Data Transfers

Skillia.AI operates globally. Your data may be transferred to, stored, or processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place:

• EU-US Data Privacy Framework: We comply with applicable frameworks for EU data transfers
• Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses (SCCs) with service providers
• Data Residency: Enterprise customers can request data residency in specific regions (contact us)

11. Children's Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@skillia.ai, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or through a prominent notice in our Services.

Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.